We currently offer US sizes for both men and women. Size availability may vary depending on the product. A full size chart is available on each product page.

• US Orders: 3–7 business days

• International Orders: 7–21 business days depending on your location

Once your order ships, you’ll receive a tracking number via email.

Yes, we ship worldwide! Please note that customs fees or import duties may apply depending on your country.

We accept returns within 14 days of delivery. Items must be unworn and in original packaging. Visit our Returns & Exchanges page for detailed instructions.

We accept:

• Visa / MasterCard / American Express

• PayPal

• Apple Pay / Google Pay

• Shop Pay and more

Some styles are limited runs and may not be restocked. If you love a pair — grab it before it’s gone!

We recommend spot cleaning with a soft brush or cloth using mild soap and cold water. Avoid machine washing or using bleach, as it may damage the material.

We process orders quickly, but if you contact us within 2 hours of placing your order, we’ll do our best to accommodate changes or cancellations.

Yes! For large orders, custom designs, or collaborations, please email us at contact@horizonshe.store with your request.

Please first check your tracking number. If it’s delayed or lost, email us and we’ll investigate with the courier and assist you promptly.