Frequently Asked Questions

1. What sizes do you offer?

We offer US sizes for both men and women. Each product page includes a size guide to help you choose the best fit. If you’re in between sizes, we generally recommend sizing up for a more comfortable fit.

2. How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days within the U.S.
International shipping may vary depending on location.

3. Do you ship internationally?

Yes, we currently ship worldwide! Shipping fees and delivery times will vary depending on your location. Exact rates will be calculated at checkout.

4. Can I modify or cancel my order?

If your order hasn’t been shipped yet, we may be able to modify or cancel it. Please contact us at contact@horizonshe.store within 12 hours of placing the order.

5. What is your return policy?

We offer returns within 14 days of delivery for unworn, unused items in original packaging. Please visit our Refund & Returns Policy page for more information.

6. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, Amex), PayPal, and Apple Pay. All transactions are secure and encrypted.

7. How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order via our Track Order page.

8. Are your shoes true to size?

Yes, our shoes generally run true to US sizing. Please refer to our Size Guide for specific product measurements and tips for selecting the best fit.

9. How can I contact customer support?

You can reach us at any time via email at contact@horizonshe.store or through our Contact Us page. We typically respond within 24 hours, Monday–Saturday.