Refund and Returns Policy

Effective Date: [April 15, 2025]

At HORIZON SHE, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our refund and return policy below.

✅ 1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be returned within 14 days from the delivery date

• The item must be unused, unworn, and in its original condition with tags and packaging intact

• Proof of purchase (order number or receipt) is required

❌ Items that are worn, damaged, or returned outside of the return window may not be eligible for a refund

🚚 2. How to Initiate a Return

To request a return, please contact our support team at:
📧 contact@horizonshe.store

Include the following information:

• Full Name

• Order Number

• Reason for Return

• Photos (if the item is defective or incorrect)

Once your return is approved, we’ll provide instructions and the return address.

💸 3. Refunds

Once we receive and inspect the returned item:

• A refund will be issued to your original payment method within 5–10 business days

• Shipping charges (if any) are non-refundable

• You will receive a confirmation email once your refund is processed

🔁 4. Exchanges

We do not offer direct exchanges. If you would like a different size or item, please return the original product and place a new order.

🌎 5. International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees.

We recommend using a trackable shipping method, as we are not liable for lost return shipments.

⚠️ 6. Damaged or Incorrect Items

If you receive an item that is defective or incorrect, please notify us within 3 days of delivery.
We will send a replacement or process a full refund at no additional cost.

📩 Contact Us

If you have any questions or need further assistance, feel free to reach out:

Email: contact@horizonshe.store
Address: HORIZON SH ENTERPRISES LLC, 3628 116th Ave NE, Bellevue, WA, 98004, USA